Ep. 13 – How to Deal with Trolls Online

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Shownotes

Negative comments are simply the price of admission to selling online. There will be good days and bad days, and things on your website will break – and yes, trolls will throw negative comments at you. 

Today, we’re talking about trolls. If you have an online store, you may have encountered trolls or at least some negative comments along the way. Join us as we cover what trolls actually are, why they do what they do, how we recommend that you deal with them and avoid fuelling their fire, and more. 

We’ll also share a personal story of a not so lovely experience with a troll—including the avoidable mistakes made—so that you’ll know what to do when you come across them.

If this is your first time listening to our podcast, welcome! On our podcast, we share practical and actionable information around how you can sell more on your online store. We also interview some eCommerce powerhouses and take you behind the scenes of some of the most successful online stores. 

If you’re ready to sell more on your online store, this is the podcast for you.

Episode Highlights

  1. What is a troll? [02:04] 
  2. Don’t engage with trolls and add fuel to the fire [05:44]
  3. The ‘don’t text, talk, or type’ strategy [08:29]
  4. Flip negative comments into something positive [08:55] 
  5. Negative comments can be the best feedback you’ll get from people [12:01]
  6. Switch off your emotions when facing negative comments [14:30]
  7. The best thing to do is to ‘block and delete’ [15:42]

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Binge Listen

Ep. 48 – Growing and Selling a Business with Kate Causon from Wild Island Co

Ep. 48 – Growing and Selling a Business with Kate Causon from Wild Island Co

In today’s episode, Karyn talks with Kate Causon all about how she grew and then sold her business, Wild Island Co. Kate weighs in on the complications that her brand faced along its growth journey, her marketing strategy, and the challenge of finding work-life balance. She also offers advice to those who want to start their own fashion label or to sell their business.

Ep. 46 – Running a Business & a Family

Ep. 46 – Running a Business & a Family

In today’s episode, we talk about running a business and running a family—at the same time! We share some of the tips and strategies that we have found to be helpful along the way. So we hope you enjoy and feel free to share any that we haven’t included that you found helpful with us!