How to block people from commenting on your ads or posts

by

In a recent podcast we discussed trolls and how if you have an online store, you may have encountered trolls or at least some negative comments along the way. Click here to listen to us chat about what trolls actually are, why they do what they do, how we recommend that you deal with them and avoid fuelling their fire, and more. 

We’ve had a few people ask us “how do I ban someone from my page?” so in today’s blog we’re going to show you! 

You might not actually be being “trolled”. When the same person keeps commenting on your posts with trolly or totally irrelevant content, it could be:

  • A bot
  • A troll
  • Someone from your competition (sadly, this happens)
  • Someone who has too much time on their hands 

Now, while sometimes these comments are nasty or malicious, if they aren’t from your target audience or just completely irrelevant you might not want them on your Facebook ads or posts. 

So what can you do? 

You can continue to hide or delete their comments however if they keep doing it it may be time to ban or block them. 

“When you ban someone from your Page, they’ll still be able to share content from your Page to other places on Facebook, but they’ll no longer be able to publish to your Page, like or comment on your Page’s posts, message your Page or like your Page.” – Facebook

You can easily unban them at any time. 

You can do this in a couple of ways but you do need to be an admin of the page you want to block someone from. 

How to ban someone from commenting on my Facebook posts and ads via page settings:

  1. Go to Settings of the page

2. Go to People and Other Pages

3. Select Banned People and Pages from the drop down menu

4. Select + Ban a Person

5. Type in the name of the person you want to block. Double check the profile picture matches that of the person you want to block. Once done, select Save.

You can also do this via a post on your Page or a post your page has been mentioned in. 

 

How to ban someone from a post your page has been mentioned in:

You will need to go into Business Manager to use this method. 

  1. Click on Posts from the left hand menu of your page
  2. Go to Visitor Posts on the right hand column of your page 
  3. Click on the 3 dots … next to the person you want to ban. Select Ban From Page.

How to ban someone from a post on your page:

You will need to go into Business Manager to use this method. 

  1. Click on the comment or reaction from the person you want to ban
  2. Click on the cog dropdown menu and select Ban From Page

 

You can use this same method from your inbox. 

Like I said, hopefully you aren’t getting trolled. If you are, it’s really important to remember that trolls throw negative comments at you because, by definition, they’re people who deliberately provoke others online by saying inflammatory and offensive things. They live to make people upset and angry.

It’s just what they do. It’s how you choose to deal with them that matters.

Don’t fuel the fire.

Trolls love it when you engage. It’s fuel to their fire. The only way to kill the fire is by starving it of oxygen. Follow the steps above to ban their butt. 

You can read more about how to deal with trolls in our blog or listen to our podcast on this topic. 

Written by Megan Winter

Megan is an award-winning marketer and has worked with some of the fastest-growing eCommerce brands in the world.

Megan loves helping ethically-produced, heart-centred, soul-driven online store owners to make more income and achieve more impact. 

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Hey we’re Karyn + Megan

We love helping purpose driven women sell more on their online store